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Returns & Exchanges
At Madame, we want you to be completely satisfied with your purchase. If your fashion selection isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Log into your Madame account and navigate to 'Order History' to select the items you wish to return or exchange.
2
Pack with Care
Place the unworn items with original tags and packaging into a secure shipping box or mailer.
3
Attach Shipping Label
Print the prepaid return label provided via email and affix it clearly to the outside of your package.
4
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number until your refund is processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing