Frequently Asked Questions
Everything you need to know about shopping with Madame.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own body dimensions or a similar well-fitting garment you already own.
What is your return and exchange policy?
We offer a 15-day hassle-free return and exchange policy. Items must be unworn, unwashed, and have all original tags attached. Please initiate your return through our online Returns Portal.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout if you need your fashion essentials sooner.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal and Apple Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Madame garments?
To ensure the longevity of your clothing, please follow the specific care instructions found on the internal wash care label. Generally, we recommend washing delicate items in cold water and air-drying.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically during the checkout process.